Arpin Van Lines

This company I would legitmately have to say was the worst company I have ever had to deal with! The mover pencil whipped in that my table top was spider-web cracked AFTER I signed and was given a carbon copy. I showed them my carbon copy that it was not cracked prior to shipment and they told me I was lying! I spoke with 2 supervisors Josie Sgagliarich and Rosemary Renos; they both were rude and told me I erased my copy that was written in pen. I will never work with this company and highly encourage others to reconsider them as a choice to move your household goods! I have never written a review for anything but I stayed up after a 12 hour night shift at the hospital to talk to them and they were absolutely rude, told me I was lying and so I stayed up just to write this review.  I urge everyone who reads this to never work with this company if you ever want to be compensated for broken items made by the movers!!

Service cost: $750

We had losses and damages during our move, and I have contacted the offices of the owners, and have not had any response.  The customer is not their main concern.  Customer is not high on their list.  Once they have the job and the money, they are not concerned about the rest.  I have not seen such poor customer service in my life.  In their eyes, the customer is definitely not right.
It is a shame that companies actually operate this way.  They state that they will be with you every step of the way, but their step stops when they cash your check.  At that point, if you are lucky enough to get someone from customer service to contact you, it will be by an email.  They cannot call you and acutally speak to you about your experiences.  The owners will not call you back either.  
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Service cost: $30000

I have been a military spouse for 20 years. I have moved all over the world and have very realistc expectations when it comes to a move. Arpin Van lines is by far the worst company that we have ever dealt with and that's saying something!!  It was a horrific experience from beginning to end. Things were stolen, damaged, and they had a flagrant disregard for upholding their end of the agreement. The packers were unprepared and didn't not bring enough help so they went and got some local friends to help pack. They kept asking us if we were taking certain things with us and if we weren't, if they could have the item. We caught them going through our prescription medications and private documents ( they quickly stopped as soon as I entered the room). The driver had a huge temper tantrum and used all kinds of obscenities in the hearing of my children and neighbors. The packers left their drinks and cigarette butts all over the house, garage, and yard. They showed up for delivery 5 days earlier than discussed. We jumped through hoops to accommodate their schedule including moving up the closing date of our home and rearranging our travel plans which cost us an extra 280.00.  They refused to unpack our shipment which they were supposed to do and paid to do. They reassemble things incorrectly and damaged an antique dresser in the process and tried to hide the fact that they damaged it. As I've said, I know what to expect in a move. I expect a certain amount of frustration, damage, etc.. This is the first time I have ever taken the time to write a review on a company. I just hope my review helps someone avoid the headache I've experienced with this moving company. Bottom Line : TAKE YOUR BUSINESS ELSEWHERE.

Service cost: $15000

I signed a contract and had all my belongings picked up from Tampa, FL on 6/17/13 for delivery to Chantilly, VA by 7/5 absolute latest (this is all in writing). I called Arpin on 7/3 to see if they were on schedule - I was told my things had been bumped from the truck due to weight requirements. My dad called, asked to speak to a manager,  and was told there was no manager and was given a different story that the truck from Tampa had broken down. I was then told my things would be delivered on 7/9 and Danielle said the driver would call me - I waited at my house ALL DAY and finally called at 3pm to inquire about delivery and was told that the truck hadn't even left Tampa! And no one called or emailed! I was then, again told on 7/10 that the truck was "leaving the warehouse" and that Danielle in Clearwater, FL was "watching it leave". It's now 7/13 and I'm being told they can't guarantee anything and "maybe your things will be delivered by 7/18." I have called the corporate offices who said they would call the office in Tampa and nothing has happened! This lack of communication and customer service is absolutely unacceptable! This is the worst experience I have ever had with a company - you have zero respect for your customers, their belongings or their schedules. I've contacted the BBB and written posts anywhere I can about your deplorable service - because no one should have to go through this.

Service cost: $2154

This is the biggest joke. Arpin was contracted to move my family to our next duty station. The week before our scheduled pack out, 2-3 June, we received confirmation that everything was good to go. Yet, on 2 June, we were informed that no packers were actually scheduled. They tried to reschedule for the 5th, which was our last day of our lease. After explaining that we had to clear our house on the 5th, they again attempted to reschedule for the 5th. The base transportation office had to find another company to pack up our entire house and pick up our hhg in one day (4 June). We rushed to our new duty station so that we would have a place by the delivery date 16 june).
It is now 17 June, and our things are still sitting in Kentucky. I was told today to not expect our goods before the 24th.
We have two small children with health issues, an empty house, a suitcase, and no idea when to expect our stuff. Thank you Arpin, for making this the worst moving experience in my 17 years of military service. Please stop taking contracts that you are incapable of fulfilling.

Service cost: $1200

This was my first military relocation as a spouse. Arpin was assigned to our move by the DOD. After reading the reviews before the move, I was terrified! The driver showed up on time and was very friendly. I first addressed with him that Arpin had terrible reviews and I was very uneasy about the loss or damage to my items. He assured me that in the 20 years he's been a driver, he's never lost a box and that I had nothing to worry about, but continued to say that agency wide there are over 300 different drivers. My belongings were picked up on 4/18 in Connecticut and delivered last night 5/5 in California.  The driver provided me with a contact number to which he answered every time I called (which was twice a week looking for status updates). Everything I shipped showed up exactly as it was sent and packaged.  No items were missing or damaged. Overall, I suppose it was the luck of the draw.  For our next PCS I would definitely use Arpin, provided Steve was again my driver.

Service cost: $6500

Movers were polite and courteous. The move was on time. We were misinformed by the salesman of Geipe movers which subcontracted with Arpin. The weight was honest but we paid a total of an additional 1100 dollars due to the over sized truck that they used.  (It had a very big extended cab.) This was from an additional 550 dollars at pickup to move my goods to the moving truck via a smaller "shuttle" truck. Other movers  have been seen moving goods for other residents in our apartment complex directly on and off of a semi truck. We felt that we had no choice and we had to pay 550 dollars more at destination for the same reason. Our destination apartment is very easily reached by a straight shot from the connecting street. It was hard to believe that they needed a shuttle truck for this, even with their massive oversized truck. Regardless, we were misinformed by the salesman that we could avoid a shuttle fee on pickup as the salesman stated that their truck would fit.

Service cost: $5000